Privacy Policy

Introduction

At The Cannabis Seed Shop UK, a premier UK seed bank offering Heisen’s elite cannabis seeds in 10-seed and 5-seed packs, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our seeds are sold strictly as collectable souvenirs for genetic preservation and educational purposes. By using our website, you agree to the practices outlined in this policy.

Legal Disclaimer: Our seeds are sold as collectable souvenirs. Cultivation of cannabis in the UK is illegal without a Home Office licence. We do not condone or encourage illegal activities.

1. Data We Collect

1.1 Personal Information

We collect the following personal data when you interact with our website or place an order:

• Contact Information: Name, email address, billing and shipping addresses, and phone number (if provided).
• Payment Information: Payment details (e.g., card information) processed securely via third-party providers (e.g., PayPal, Mollie). We do not store payment details.
• Order Information: Details of your purchases, such as Heisen’s Joker Juice #11 or Platinum Lemon Cherry Gelato S1 in 10 or 5-seed packs.
• Communication Data: Information from emails, contact forms, or customer support inquiries.

1.2 Automatically Collected Data

We may collect non-personal data automatically via cookies and analytics tools:

• Website Usage: IP address, browser type, device information, pages visited, and time spent on our site.
• Cookies: Used to enhance user experience and analyze site performance. You can manage cookie preferences via our cookie banner.

2. How We Use Your Data

We use your data to provide a seamless experience and fulfill our services, including:

• Order Processing: To process and dispatch your orders, including free UK postage with return-of-post delivery.
• Customer Support: To respond to inquiries or resolve issues.
• Website Improvement: To analyze usage patterns and enhance our site’s functionality.
• Marketing: To send promotional emails about Heisen’s strains or offers, only with your explicit consent. You can opt out at any time.
• Legal Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.

3. Data Sharing

We do not sell or share your personal data with third parties except as necessary to provide our services:

• Service Providers: Trusted partners (e.g., payment processors like PayPal, shipping companies) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: If required by law, such as in response to a court order or regulatory request.

International orders may involve data transfers outside the UK/EEA. We ensure such transfers comply with GDPR safeguards (e.g., Standard Contractual Clauses).

4. Data Security

We implement robust security measures to protect your data, including:

• Encryption of sensitive information (e.g., SSL for website transactions).
• Regular security audits and updates to our systems.
• Restricted access to personal data, limited to authorized personnel only.

While we strive to protect your data, no system is 100% secure. Please notify us immediately at thecannabisseedshopuk@gmail.com if you suspect a data breach.

5. Your GDPR Rights

As a UK/EU resident, you have the following rights under GDPR:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or other purposes.
• Withdraw Consent: Revoke consent for marketing emails at any time.

To exercise these rights, contact us at thecannabisseedshopuk@gmail.com. We will respond within 30 days, free of charge, unless the request is complex or excessive.

6. Data Retention

We retain personal data only as long as necessary:

• Order Data: Kept for 7 years to comply with tax and accounting laws.
• Account Data: Retained while your account is active or until you request deletion.
• Marketing Data: Kept until you unsubscribe or withdraw consent.

After retention periods, data is securely deleted or anonymized.

7. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze performance. Types of cookies include:

• Essential Cookies: Required for site operation (e.g., cart functionality).
• Analytics Cookies: Track site usage (e.g., Google Analytics) to improve user experience.
• Marketing Cookies: Used for targeted promotions, only with your consent.

You can manage cookie preferences via our cookie banner or browser settings. See our Cookie Policy for details (if applicable).

8. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before sharing data.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be notified via email or site announcement.

10. Contact Us

For questions, concerns, or to exercise your GDPR rights, contact our Data Protection Officer at:

• Email: thecannabisseedshopuk@gmail.com
• Address: [your-contact-address]

We aim to respond within 2 business days. If unsatisfied, you may contact the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Legal Disclaimer (Repeated): Seeds are sold as collectable souvenirs. Cultivation in the UK is illegal without a Home Office licence.